MEASURE AND INSTALLATION:

  • Schedule time is not work time; it is a window of arrival. On rare occurrences due to circumstances out of our control we may arrive outside of our window of arrival. A typical kitchen installation will take 3-5 hours on average.
  • We do not always call and confirm appointments. If you are not available for your appointment and we arrive and cannot measure or install there will be an additional $150 trip charge.
  • All cabinets including end panels, legs etc. need to be screwed to wall or in their final location BEFORE we measure.
  • If there are missing cabinets or cabinets not secured we CAN NOT measure. If you have not purchased your sink(s) from us, it needs to be at your house at time of measure. The sink(s) are required for measure and if you do not have them it will be a $150.00 trip charge for an additional measure appointment. If you are installing a farm sink it needs to be installed before measure. Any new appliances also need to be in place when we measure/install.
  • No changes will be accepted after measure.
  • All counters need to be cleared off completely when we measure.
  • We do not reconnect plumbing or install your faucet. We do not reconnect any appliances.
  • If you have animals or children that are sensitive to chemicals it is required that you have them not on site at the day of install.
  • Natural stone is a product of nature and commonly contains Pits, fissures, veining, and color variation, among other things. Natural Stones have individuality, all natural stone are not created equally which results in different appearance, texture, and polish. This should be expected in natural stone.
  • If you have ordered backsplashes, they sit on the countertop flush to the wall. Stone does not flex. If your walls are bowed you may see gaps behind the backsplashes that in most cases can be filled with paintable caulk. If the gap is too big to be filled you may have to repair the drywall area to correct the gap between the wall and the backsplash.
  • Midwest Stone does not reconnect any plumbing after installation of countertop. Do not reconnect the plumbing or have a plumber reconnect until the next day. Do not use sink or dishwasher prior to plumbing being reconnected. The silicone needs to dry completely from when we mount your sink prior to plumbing being hooked up.
  • ALL overhangs over 8″ need to have supports in place prior to installation. Midwest Stone does not install supports.
  • We CANNOT install your granite without proper supports. It is your responsibility to have these in place prior to install. Any knee wall 4″ in width with an overhang must have supports installed to support the weight of the granite.
  • Tear out & haul away of existing countertops are an optional purchase. It is not included in the job unless specified as included. If you require tear out please inform us prior to signing the contract.
  • IF WE ARE TEARING OUT YOUR EXISTING COUNTERTOP there may be some dust that will result from the tear-out, so it is to your discretion to empty cabinets and/or drawers. We request that your cook-top and sink cabinet be thoroughly cleaned out prior to our arrival.
  • Although our installers are careful, you may have to repair some drywall dings, nicks, damage etc. following the tear out or installation of your countertops.
  • Most cooktop and drop-in cut-outs are finished in the home, which will create dust. Faucet holes are drilled in the home which will create dust.
  • Never sit, stand, or walk on your quartz/ stone countertops.
  • Cleaning and Sealing the granite is the last step we will do for your installation. We are applying “Miracle Sealants 511 Impregnator” which forms an invisible barrier that is resistant to moisture and stains while allowing vapor to escape. To clean countertops: Use a mild soap and water or 409 “Natural Stone Cleaner” sold at Menards, Jewel or Ace Hardware.
  • We recommend you re-seal your granite every 6 months with “511 Impregnator” which can be purchased in the Flooring Department of Menards or Home Depot. Follow directions as indicated on the package. There can be a haze and/or streaking that can last up to three weeks after application. THIS IS NORMAL. This will disappear after a few weeks of normal cleaning.